Accessibility for Ontarians with Disabilities Act (AODA)
ORLANDO CORPORATION – MULTI-YEAR ACCESSIBILITY PLAN
The Integrated Accessibility Standards (the “Standards”) passed under the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act” or “AODA”) requires that Orlando Corporation establish, implement, maintain and document a multi-year accessibility plan that outlines how the company will meet its requirements in a timely manner to prevent and remove barriers for persons with disabilities as well as to meet the specific requirements of the Standards themselves. This document represents Orlando’s accessibility plan and outlines the policies and actions that Orlando Corporation has or will put in place to achieve these objectives.
This plan will be posted on Orlando’s corporate website and will be provided in an accessible format upon request. Orlando will review and update this accessibility plan at least once every five years.
Customer Service Standard
Orlando will continue to ensure that it is in compliance with the AODA Accessible Customer Service Standard (Ontario Regulation 429/07) and shall direct its legal department to monitor on an on-going basis all amendments to the Act and any new regulations passed under the Act so that any legislative changes may be taken into account in up-dating this plan.
Workplace Emergency Response Information
Orlando will provide individualized workplace emergency response information to any employees who have a disability, if the disability is such that the individualized information is necessary and Orlando is aware of the need for accommodation due to the employee’s disability. If an employee with individualized workplace emergency response information requires assistance and provides consent, Orlando will provide the individualized information to the person designated by the company to provide assistance to the employee.
Customer Service Training
Orlando has developed and implemented a training program for employees, agents and contractors who deal with customers on behalf of Orlando and those involved in the development of policies, procedures and practices pertaining to the provisions of goods and services to Orlando’s customers. Orlando’s Customer Service training program includes:
Review of the purposes of the Act and requirements of the Customer Service Standard;
Instruction on how to interact and communicate with people with various types of disabilities;
Instruction on how to interact with people with disabilities who use assistive devices or require the assistance of a guide dog, other service animal or a support person;
Instruction on how to use equipment or devices available at Orlando’s premises or that you provide otherwise, that may help people with disabilities access Orlando’s services, such as TTY telephones, elevators, lifts, accessible interactive kiosks or other technology; Instruction on what to do if a person with a disability is having difficulty accessing Orlando’s services.
Training will be provided to each person as soon as practical after being assigned the applicable duties. Training will also be provided on an on-going basis in connection with changes to the policies, practices and procedures governing the provision of goods and services to persons with disabilities. Orlando will keep a log of all the training it provides, documenting who was trained, on what and when.
Orlando will enhance the training program by January 1, 2015 to include and ensure that Orlando’s employees, agents and contractors understand the Ontario Human Rights Code as it relates to people with disabilities.
By January 1, 2014, Orlando will ensure that the needs of people with disabilities are considered when designing or acquiring self-service kiosks and when consenting to the installation of Kiosks by tenants within the public areas of buildings managed by Orlando. Orlando’s property management department will be trained in this regard. The installation of kiosks will require the consideration of both the technical and structural features of kiosks and accessible paths to the kiosks.
Information & Communications Standard
Orlando is committed to making company information and communications accessible to persons with disabilities.
The following measures will be implemented by Orlando to meet the January 1, 2015 deadline:
Upon request, Orlando will make any formal process for receiving and responding to feedback available to people with disabilities in accessible formats or with appropriate communication supports.
Documentation that describes Orlando’s accessibility commitments will be maintained on Orlando’s website and will be provided to individuals, upon request, in a format that takes into account their disability as mutually agreed upon with Orlando and the person requesting the documentation.
Orlando will address complaints that arise through the feedback process in a timely manner.
Orlando will commit to making Orlando’s internet website and web content conform with the World Wide Web Consortium Web Content Accessibility Guidelines (WCAG) 2.0 Level A and increasing to Level AA, in accordance with the schedule set out in the Standards.
Orlando’s new web content will be assessed and evaluated for accessibility to ensure conformance with the WCAG 2.0 Level A requirements to meet the January 1, 2014 deadline. Orlando is in the process of engaging third party technical advisors to assess and evaluate for accessibility to ensure conformance with the WCAG 2.0 Level AA requirements by January 1, 2021.
Orlando is committed to fair and accessible employment practices and will achieve compliance with requirements as set out in Part III of the Standards by January 1, 2016.
The following measures will be implemented by Orlando to meet the January 1, 2016 deadline:
Upon request, Orlando will notify internal and external job applicants that accommodation for disabilities will be provided to support their participation in the recruitment and selection process.
Successful applicants will be advised of Orlando’s policies for accommodating employees with disabilities when the offer of employment is made.
Orlando will have a documented process (which may consist of a standard template) in place for supporting current and new employees with disabilities as well as those who return to work after being away for reasons related to their disabilities and who require disability-related accommodation in order to return to work.
Orlando will also develop written individual accommodation plans for any employees with disabilities outlining the steps it will take to ensure the accessibility needs, taking into account performance management, career development and redeployments processes. Such plans will be developed in close consultation with the employee (and its disability benefits insurer, where advisable) and shall include steps taken to ensure the privacy of the plan.
Individual plans will include information on accessible formats and communication supports, where required, as well as individual emergency response requirements and other accommodation required.
Design of Public Spaces
No later than January 1, 2017, Orlando will meet the Accessibility Standards for the Design of Public Space when building or making major modifications to its public spaces such as outdoor paths of travel, including sidewalks, ramps, stairs, curb ramps, rest areas and accessible pedestrian signals, accessible off street parking and service-related elements such as waiting areas.
Orlando will put procedures in place to help prevent service disruptions to its accessible parts of its public spaces. In the event of a service disruption to the accessible parts of public spaces, Orlando will notify the public of the service disruption and alternatives available.
By January 1, 2016, Orlando will provide or arrange for provision in a timely manner of accessible formats and communication supports for persons with disabilities with respect to its AODA accessibility policy, this plan, required feedback and employee communications, publicly available emergency procedures, and other matters addressed by the Standards, taking into account the accessibility needs of the persons making requests for the same.
Orlando will file accessibility reports outlining their progress towards becoming accessible for persons with disabilities, as required, with the Ontario Ministry of Economic Development, Trade and Employment.
Persons having any questions or concerns regarding this accessibility plan are asked to contact the Accessibility Officer at Orlando Corporation, 6205 Airport Road, Mississauga ON L4V 1E3. Enquires may also be directed to Orlando’s Accessibility Officer by phone to: 905-677-5480 or by e-mail to: firstname.lastname@example.org.